We take all exchanges and refunds on products that are manufacturer's defect and not a result of wear an tear as stated in our Guarantee page. Please use following guide to return the product you purchased to us for exchanges and refunds.
How do I return a product?
To return a product for an exchange or refund, please mail your merchandise along with your original packing slip and a note stating the corrections (for example, correct ring size) to original shipment center address as noted in your packing slip. Please allow 3-4 weeks from our receipt of your request the replacement product to ship or refund to be made.
Can I receive a full refund on my order?
In order to receive a full refund, please mail your order to original shipment center address as noted in your packing slip stating that you would like a refund. You will be refunded your purchase total minus any standard shipping charges. If you paid by credit card, the credit will appear within 2 billing statements. For Paypal, you should see refund appearing within 7 business days upon receipt of the return product. Otherwise you should receive a check within 30 days of the credit being issued.
What is the status of my refund?
To see whether your refund has been processed, login with your email address and password to view your refund status or contact us with your order ID.
How long will it take to receive my refund?
If you originally paid by credit card, the credit will appear within 2 billing statements. Otherwise you will receive a check within 30 days of the credit being issued.
What is the status of my exchange?
To see whether your exchange has been processed, login with your email address and password to view your exchange status or contact us with your order ID.
How long will it take to receive my exchange?
Usually we ship exchanges same day upon receipt of the return product if it's manufacturer's defect. Otherwise please allow 3-4 weeks.
|
